|
Post by patm on Jun 7, 2022 15:47:43 GMT
Simon Daniel at the club said Can you email support@ticketpass.org please – if you explain the situation they will be able to sort it out for you Mine went through ok after I got the idea of what they are trying to achieve- the options to donate to Polar-bears in Sardinaia or whatever? - It did take 3 attenpts to get the task completed and finally I got my email through and more importantly- my bank accounts lighter by the correct amount, not the original amount quoted on the invitation (as me and my son are both concessions, me a pensioner, him a student) However, one of my other kids has had no luck and 3 claims for the same transaction on his card...which isnt desirable!!!! The Club didnt want to know, as the quote above. 'email ticketpass' Not realy what we would expect. seems a bit mickey-mouse, IMHO.
|
|
|
Post by Bernie on Jun 7, 2022 15:51:27 GMT
We’ve always been a bit Mickey Mouse with online ticket sales compared to other clubs. The only local club to add on a booking fee, and allocating specific numbers of various categories of concession until they run out. A rare shortcoming at a remarkably well run club.
|
|
|
Post by patm on Jun 7, 2022 15:59:04 GMT
Agree. if its done in-house, its usually effortless- Ive always gone down to the club to pay my dues to Simon in the past.
My payment eventually went through- i asumed the site was 'busy' so expected a few hiccups.
But my Nick has potentially 3 full price seats pending and hes not happy!
|
|
|
Post by soulstone on Jun 7, 2022 16:57:26 GMT
Think I will wait a week and see if the site improves.
|
|
|
Post by benny49 on Jun 7, 2022 20:01:32 GMT
Just renewed mine. What a faff, instructions not clear, managed to go through but more by guesswork and trial and error rather than a clear pathway
|
|
|
Post by Andy on Jun 7, 2022 20:50:49 GMT
Tried to buy earlier and gave up in the end. Wondered if it was just me. Why should it be so hard ?
|
|
|
Post by jackster on Jun 7, 2022 20:52:12 GMT
Instructions were shocking. Seemed to rely on guesswork and luck. Just not my day. I'll try again tomorrow
|
|
|
Post by Nick on Jun 7, 2022 20:54:29 GMT
Glad it just wasn't me then. Got lost when the charitable donation section seem to appear out of nowhere.
|
|
|
Post by Terry on Jun 7, 2022 20:55:40 GMT
Tried to renew my season ticket today and failed miserably.
|
|
|
Post by Harry on Jun 7, 2022 20:57:58 GMT
Too hard for me to sort. Tried and mucked up.
|
|
|
Post by deadly on Jun 7, 2022 20:59:21 GMT
So difficult !
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jun 7, 2022 20:59:56 GMT
Maybe fortunate but I didn't experience the problems others have seemed to go through ok
|
|
|
Post by Dickie on Jun 7, 2022 21:03:20 GMT
Lucky you Time.
I found it all too wearying.
|
|
|
Post by jdl on Jun 8, 2022 1:14:44 GMT
Anyone know if you can skip all this by just going down to the club and renewing like we've always done? That was always dead easy.
|
|
|
Post by Tony G on Jun 8, 2022 5:12:47 GMT
Anyone know if you can skip all this by just going down to the club and renewing like we've always done? That was always dead easy. Yes. Walk down to the club offices and then ask Simon Daniel to do it with you online. They may then see the numerous issues some of us have all had with Ticket Ass for what should be a fairly simple process. Also show them the feedback on this thread. And it costs an extra £5 for the pleasure!
|
|