|
Post by jdl on Jun 11, 2022 15:36:13 GMT
Anyone know if you can skip all this by just going down to the club and renewing like we've always done? That was always dead easy. Me and JDL agree on something, I used to like going to the ground and renewing my season ticket, remember one year they had been training Bill Williams on taking the payments etc and using the credit card machine which was entertaining Due to working patterns and covid I've not had a season ticket the past three years but now working patterns have changed in my favour and I will be getting a season ticket again, but I work in tech and if the app is this bad then might choose to go down the Gallagher and do it that way. I'm sure we'd agree on a lot of things, if we ever met. I'm actually just a normal nice guy. There are even people on here who know me that might even agree with that!
|
|
|
Post by Nick on Jun 11, 2022 16:26:21 GMT
They must belong to a pretty exclusive group !
|
|
|
Post by shamstone on Jun 11, 2022 17:11:49 GMT
Me and JDL agree on something, I used to like going to the ground and renewing my season ticket, remember one year they had been training Bill Williams on taking the payments etc and using the credit card machine which was entertaining Due to working patterns and covid I've not had a season ticket the past three years but now working patterns have changed in my favour and I will be getting a season ticket again, but I work in tech and if the app is this bad then might choose to go down the Gallagher and do it that way. I'm sure we'd agree on a lot of things, if we ever met. I'm actually just a normal nice guy. There are even people on here who know me that might even agree with that! What’s a ‘normal nice guy’ ?
|
|
|
Post by Tony G on Jun 11, 2022 18:28:02 GMT
So, can we still just go down to the ground and pay? They've got me down as full price, so I am reluctant to use the online system. I'm also renewing for my daughter (who IS full price), so this has got potential f**k-up written all over it. The old system was so easy, both for us and them - why change it?? OK, I know it's not convenient for everyone to go down to JWW, but for those who prefer to do that, why can't we? Did you not see my post just above from Simon Daniel at club offices “Thank you for your email. There have been some initial bugs and teething problems but the system, when I used it for a customer who popped in yesterday with his emails worked perfectly.”
|
|
|
Post by Nick on Jun 11, 2022 19:14:32 GMT
Yes, but I bet they use desktop PCs down at the club. Just try accessing the link on a mobile. Personally, I found it a totally different proposition. I think daveu, who knows a thing or two about the techy side, experienced something similar.
|
|
|
Post by jdl on Jun 12, 2022 1:31:12 GMT
I'm sure we'd agree on a lot of things, if we ever met. I'm actually just a normal nice guy. There are even people on here who know me that might even agree with that! What’s a ‘normal nice guy’ ? Me.
|
|
|
Post by jdl on Jun 12, 2022 1:32:24 GMT
So, can we still just go down to the ground and pay? They've got me down as full price, so I am reluctant to use the online system. I'm also renewing for my daughter (who IS full price), so this has got potential f**k-up written all over it. The old system was so easy, both for us and them - why change it?? OK, I know it's not convenient for everyone to go down to JWW, but for those who prefer to do that, why can't we? Did you not see my post just above from Simon Daniel at club offices “Thank you for your email. There have been some initial bugs and teething problems but the system, when I used it for a customer who popped in yesterday with his emails worked perfectly.” I did. But I'm still confused. Perhaps I'll just pop in and see.
|
|
|
Post by daveu on Jun 12, 2022 7:54:06 GMT
Yes, but I bet they use desktop PCs down at the club. Just try accessing the link on a mobile. Personally, I found it a totally different proposition. I think daveu, who knows a thing or two about the techy side, experienced something similar. Modern web based systems should cater for all platforms. All of the apps I work on, while developed primarily on PCs are tested extensively on Mac's, iPhones and Android phones, and on different browsers, before they get anywhere near being released to the public. We've even started doing pre-releases to volunteer focus groups to get feedback on how usable they are. Inevitably minor issues sometimes slip through the net but ticketpass was way beyond anything we as a company would have released.
|
|
|
Post by nws on Jun 12, 2022 9:09:40 GMT
Every year... The 'look at me with my season ticket' mob waste pages on this forum to go on about their purchase.
I'm sat here drinking a latte at present. I paid using card technology. Its a large latte because I am considerably richer than yo
|
|
|
Post by Tstone on Jun 12, 2022 9:44:26 GMT
Every year... The 'look at me with my season ticket' mob waste pages on this forum to go on about their purchase. I'm sat here drinking a latte at present. I paid using card technology. Its a large latte because I am considerably richer than yo
Kettle - black - blah blah blah
|
|
|
Post by Sennockian69 on Jun 12, 2022 11:25:40 GMT
I don't think the comments warrant the second to last post. The comments were about the lack of professionalism around the launching of the new app for procuring the new season ticket. They were not about people bragging that they can afford to purchase season tickets.
Every post is not grounds to view the world through the prism of class warfare.
|
|
|
Post by Terry on Jun 12, 2022 11:46:29 GMT
Tbh I was shocked at he same post which sought to ridicule those supporters having trouble trying to re-new their season ticket.
I am a pensioner and found the renew process really hard.
I'm not well off at all, but I prioritise what I spend so I can support the Stones.
|
|
|
Post by Andy on Jun 12, 2022 11:49:21 GMT
Trying to renew this time was really, really difficult.
Don't understand why sharing that experience with others means that I am courting publicity.
I have to go without plenty in order to fund my season ticket.
That does not make me well off, far from it.
|
|
|
Post by Rob on Jun 12, 2022 11:54:08 GMT
You dont have to be elderly to have an issue with renewing season tickets this time round
Shame on nws.
|
|
|
Post by Bernie on Jun 12, 2022 12:19:18 GMT
I’m thankful for the information to use our dusty old PC rather than a phone or tablet.
|
|